If you have a complaint about your hospital visit, you should first contact the hospital to share your concerns. Hospitals are devoted to good patient care and customer service. If they don’t know about your bad experience, they cannot correct the problem.
If the problem is still not resolved, you can do the following:
Call toll-free (888) 419-3456 between the hours of 8:00 a.m. and 5:00 p.m. EST, Monday through Friday
This applies only to JCAHO accredited facilities